We value our customers here at Midway Family Pharmacy and want you to be satisfied with your purchases.We accept refunds and exchanges in accordance with your statutory rights under the Australian Consumer Act and similar laws. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

 

Our returns policy
Midway Family Pharmacy will refund the purchase price or exchange those products provided we are satisfied that:
1. The product that is returned to us within 14 days of purchase
2. You have a valid proof of purchase. Your Midway Family Pharmacy register receipt or online
tax invoice are the best form of proof.
3. faulty or is not of acceptable quality
4. significantly different to those shown or described to you
5. not fit for its intended purpose
6. not safe to use

We regret that “Change of mind” refunds and exchanges will not be available to customers so we ask that you choose carefully, especially with the followings: (except where the product is faulty or is not of acceptable quality or supplied incorrectly):
1. Prescription Medicines
2. Pharmacist Only and Pharmacy Only Medicines
3. Other products advertised as being non-refundable for change of mind
4. The product and packaging is NOT in its original condition
 

For Online Orders:
We do our best to ensure great care is taken in the shipping process, if your item/s arrives damaged, please contact our store to assess the damage and to work out a solution. You may be requested to provide photograph/s of your item/s and /or delivery package to assist a timely refund/exchange. For returns under Australian Consumer Law, please contact our store to arrange collection of the item/s to return to our store for assessment, exchange, repair or refund.
 

Returning your product
Store Purchase: Come in-store with the product and your proof of purchase

Online Purchase:
1. Online Return Form will be required to be completed and emailed to [email protected]. Please allow   1-2 business days for us to reply to your email 
2.Once the exchange/return has been confirmed, we will contact you and send through the shipping label for it to be printed and attached to your parcel. The parcel will then be required to be taken to any Post Office near you.

3. In the situation where we refuse the return application we will contact you to let you know why that was the outcome